Biete: German speaking Customer Service Consultant

Position: German speaking Customer Service Consultant – Cape Town

Our amazing Client based in Cape Town, specialized in handling inbound and outbound customer enquiries is currently looking for German speaking Customer Consultants in Cape Town, South Africa.

Working hours: Full-time contract with flexible rotational shifts including weekends with 4 rest days per fortnight
Salary: R200 000 per year

Further benefits:

• Relocation and visa costs provided
  
• Accommodation for the duration of Contract
  
• Medical Aid
  
• Company-provided transport to and from work
  
• Subsidized meals
  
• Variable earnings: OT (1.5 x normal rate for the first 3 hours, Public holidays (2 x normal rate)
  
• Night Shift allowance (R30 p/hr), Sunday Pay (1.5 x normal rate)
  
• Retention Bonus
  
• Performance incentive
  
• Training – Leadership Development; Various skills training courses offered
  
• Promotion and Career Advancement
  
• Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days + 12 days additional unpaid leave
  
• Provident Fund (compulsory for South Africans) - min 6% contribution
  
• Flights provided from home country to Cape Town
  
• Flight benefits on the Edelweiss account
  

Key responsibilities:

• Handling inbound and outbound customer enquiries utilising available contact centre systems and programmes
  
• Assisting customers with flight bookings/ re-bookings/ cancellation of flights in German & English
  
• Identify the customer’s needs, up sell additional products/services and offer personalised service in line with quality and training directives
  
• Complete administrative tasks relating to servicing and resolving customer requests in a focused and efficient manner
  
• Able to apply initiative to solve problems and improve work processes
  
• Communicates information effectively and in an appropriate manner
  
• Calm and methodical decision maker
  
• Excellent communication skills (verbal and written)
  
• Able to undertake intensive training in complex products
  

If you are suitable for this position, please send your CV to: germanjobs@blackpenrecruitment.com
We’re looking forward to hearing from you soon!

Black Pen Recruitment – South Africa’s #1 recruitment specialist.